Return Policy

Returns policy

All the items sold on HERTROVE are not eligible for return or exchange as these items are specifically made for you.
Please get in touch if you have questions or concerns about your specific item.

You can always contact us for any question at customercare@hertrove.com.

Damaged or faulty items

Please inspect your order upon arrival and contact us immediately within 24 hours if the item is defective, damaged, or if you receive the wrong item. We want to ensure you're completely satisfied, so please don't hesitate to reach out.

To expedite the resolution process for any issues with your order, we kindly request photos or videos highlighting the problem. Please note that for us to effectively assess the situation and find the best solution, the photos or videos should depict the dress in its original condition, without any alterations.

Colors

We have made every effort to display the colors of our products that appear on HERTROVE as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.